Privacy Policy

Effective Date: November 01, 2025

At iTravel, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you use the iTravel App (the “App”). By using the App, you consent to the practices described below.

1. Data Controller

iTravel Cyprus Ltd
Address: Larnaca, Cyprus
Email: info@itravelcy.com
Phone: +35799154195

We are the data controller under EU GDPR, responsible for your personal information.

2. Information We Collect

We may collect the following information:

a) Personal Information

• Name, email address, phone number
  
• Account login details
  
• Payment information

b) Location Data

• GPS/location data to provide travel recommendations, maps, and nearby attractions

c) Usage Data

• App activity, preferences, and device information
  
• Analytics to improve the App experience

d) User-Generated Content

• Photos, reviews, or feedback you post within the App

3. How We Use Your Data

We use your information for purposes including:

• Providing and improving our App and services
• Processing bookings and payments
• Sending travel updates, promotions, and newsletters (with your consent)
• Analyzing trends and app usage to enhance user experience
• Responding to inquiries or support requests

4. Legal Basis for Processing

Under GDPR, we process your data based on:

• Consent (for newsletters, location tracking, and marketing)
• Contractual necessity (to provide bookings and services)
• Legitimate interests (to improve the App and prevent fraud)
• Legal obligations (e.g., tax, accounting, or regulatory compliance)

5. Data Sharing

We may share your data with:

• Third-party service providers (payment processors, travel partners)
• Authorities if required by law
• Analytics and marketing providers (with consent)

We do not sell personal data to third parties.

6. Cookies and Tracking

• The App may use cookies or similar technologies to:
  

                    1- Track app usage

                    2- Improve functionality and performance

                    3- Personalize content and recommendations

You can manage cookies in your device or browser settings.

7. Data Retention

• Personal data is retained only as long as necessary for the purposes outlined above.
  
• Booking and payment records are kept for legal and tax obligations (minimum 5 years in Cyprus).
  
• You can request deletion of your data at any time (see Section 10).

8. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Withdraw consent for data processing
• Restrict or object to processing
• Request data portability

To exercise your rights, contact: info@itravelcy.com

9. Data Security

We implement technical and organizational measures to protect your personal data, including:

• Encrypted data storage
• Secure payment gateways
• Restricted access to authorized personnel only

10. Children’s Privacy

The App is not intended for children under 18. We do not knowingly collect personal data from minors.

11. Third-Party Links

The App may include links to third-party websites or services. iTravel is not responsible for the privacy practices or content of external sites.

12. International Transfers

Some data may be processed or stored outside the EU, where data protection laws may differ. iTravel ensures adequate safeguards for such transfers.

13. Changes to This Policy

iTravel may update this Privacy Policy. Changes will be posted on the App and take effect immediately. Users are encouraged to review the policy regularly.

14. Contact Information

For privacy inquiries or complaints, contact:

iTravel Privacy Officer
Email: info@itravelcy.com
Phone: +35799154195
Address: Larnaca, Cyprus

You also have the right to lodge a complaint with the Cyprus Commissioner for Personal Data Protection: https://www.dataprotection.gov.cy